Shipping and Returns
- USPS Priority Mail 2-3 Business Days: $5 flat rate charge
- USPS Express Mail 1-2 Business Days: $30 flat rate charge
Orders received before 12pm are shipped out the same day, with the exception of holidays and weekends. Shipping costs for Priority Mail are a flat rate of $5. Most Priority packages arrive within 2-3 business days of shipment. It is rare, but there are occasional delays.
Express Mail orders are guaranteed to arrive the next business day in most major cities or 2 days at the most, if placed by 10 AM EST. Internet orders placed on the weekend will be processed the following business day. A signature will be required upon delivery for Express Mail packages.
Feel free to call or email us with any special request. If you have any special delivery instructions, just include a note in the comments box upon placing your order and we'll do our very best to accommodate your needs.
USPS AirMail arrives in 7-15 business days to most countries. The price is a flat rate of $30. Please note that the time your package will take to clear customs can vary from time to time and country to country.
For speedier delivery USPS International Express mail will deliver your package within about a week to most locations for a flat rate of $45.
Orders received by 12pm PST, Mon-Sat, will be shipped out that same day.
Customs: Please note that you will be responsible for all duties, tariffs, and taxes charged by your own country. All transactions will be in U.S. dollars.
Should you place an international order and then refuse delivery, you will be responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Mabel & Zora along with a 20% restocking fee.
Returns and Exchanges
Mabel & Zora will exchange or refund non-sale items within 14 days of the order ship date. International orders must returned within 21 days of the order ship date. All goods must be unworn and in perfect condition along with the original receipt. Please include with item why it is being returned and if you would like an exchange, store credit or refund. Exchanges are subject to availability, if an item is not in-stock a refund will automatically be issued. We will issue the refund once the item has been received and processed.
Please send returns to:
Mabel & Zora
748 NW 11th Avenue
Portland, OR 97209
Or, if you're in Portland, just stop in the shop to return or exchange!
Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We will not refund international duties or taxes.
Please note that our online inventory is pulled from our brick & mortar store and is subject to availability. We will try our best to fulfill all online orders, and if an item is out-of-stock we will notify you right away.
Sale items are a final sale, no returns or exchanges allowed. Mabel & Zora reserves the right to refuse any returned item.